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We usually dispatch orders within 24–48 hours. Delivery typically takes 3–7 business days, depending on your location.

If you receive a damaged, defective, or incorrect product, you must record a complete unboxing video from the moment you open the sealed package. Replacement requests are accepted only if a clear unboxing video is provided showing the issue. Without an unboxing video, we will not be able to process a replacement request.

Our premium tumbler is crafted from high-quality stainless steel with double-wall insulation to help keep your beverages hot or cold for longer.

Yes. The Velora Lotus Heritage Bracelet Watch is designed for everyday comfort while maintaining an elegant, premium look suitable for both casual and special occasions.

We do not accept returns for the following reasons: Change of mind Personal preference Incorrect product selection by the customer No longer required after delivery Please review your order carefully before completing your purchase. Replacement Policy We offer replacement only if: You receive a damaged product. You receive the wrong product. To request a replacement, you must provide: A continuous unboxing video starting from the unopened package. The damage or incorrect product must be clearly visible in the video. Important: Replacement requests without a complete unboxing video will not be accepted. Replacement Request Timeline Any replacement request must be submitted within 48 hours of delivery. Requests made after this period may not be eligible for replacement. Refund Policy We do not offer refunds once an order has been shipped or delivered. Refunds are only applicable if: Your order cannot be fulfilled by us. A replacement product is unavailable after verification. If approved, the refund will be processed to the original payment method within 5–7 business days. Cancellation Policy Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted. Non-Eligible Cases We cannot process replacements or refunds for: No unboxing video provided. Minor packaging damage that does not affect the product. Damage caused after delivery. Incorrect address provided by the customer. Failure to receive the order due to customer unavailability.